Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The duration depends on the shipping method and the destination country.
Select the Account button in the upper-right corner of Owame.com
Contact us via email to change your shipping address.
If you are logged in to your account, use the orders navigation and select order tracking
No. We do not keep your credit information on file.
Your state or country will determine if sales tax and/or other fees will be charged.
We ship worldwide.
We may choose to ship separately or all in one box in order to save on shipping cost.
If you need to swap an item
Returns and Exchanges
We are sorry to hear that your item arrived damaged. Please contact us within 5 business days of receiving item via the contact link below
Our return department will coordinate with you on where you should return your item. Once a return has been initiated, you will get an email from us with a return address.
Please contact within 24 hrs to cancel your order.
Items can be pre-ordered pending, as long as it has a restocking date.